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A practical guide for universal access and service implementation, this toolkit offers analytical tools, examples, and templates to assist policy-makers, regulators, and fund administrators in designing, implementing, and financing digital technology and communication infrastructure programs.

In this comprehensive course, we will delve into the critical issue of electronic waste (e-waste) on a global scale. E-waste, comprising discarded electronic devices and equipment, presents a growing environmental and societal challenge.

This course is based on two ITU products: The Last-Mile Connectivity Internet Solutions Guide and Broadband Connectivity Toolkit. The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address the lack of Internet infrastructure availability in certain areas and high Internet service prices that make Internet connectivity unaffordable for local populations.

In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.

This course aims to improve skills in designing and developing online courses, consisting of 5 modules, including practical tasks and access to multimedia resources for converting face-to-face content into online courses.

Wireless technology now drives the development and diversification of information and communication services for government, industry, and the public. In line with the rapid growth of many wireless services and applications, efficient management of radio spectrum has become more and more important for the socio-economic development of a country. The radio spectrum is a scarce natural resource and foundation for all the new mobile applications, and how efficiently use this crucial asset could decides the flourishment or languishment of new wireless service industries in a country.